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FAQ
Frequently Asked Questions...
How do I place a rental order? You can view products and add items to your cart to build your wishlist. Once you submit your wishlist and request a quote, a Sales Consultant will be in touch within 1-2 business days to review your order. Submitting a wishlist does not place an order. Products can only be reserved after finalizing with a Sales Consultant. Alternatively, email us at info@everslyeventrentals.com
How far in advance do I need to book rentals? The sooner, the better. For large-scale events, you should be thinking 4 to 6 months in advance.
How long is the rental period? Our standard rental period is 24 hours. Extended rentals are subject to availability. Please note that additional charges will apply based on the rental duration.
Is a deposit required? Yes, we require a non-refundable deposit for all orders.
When do I need to confirm my quote? Quotes provide itemized pricing of your selected rental products, including delivery. A quote is not an order confirmation, nor does it reserve the product or date of your event. The product is only reserved for your event once the quote is confirmed, with a deposit received. We recommend confirming your quote with a deposit at your earliest convenience to ensure the product is available for your event.
When is payment due? A deposit is required to secure your order and reserve the items for your event. Final payment is due in full 10 business days before delivery. A credit card is required for both the deposit and final payment.
What is your cancellation policy? You may remove one or more item(s) from your order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to any category-specific cancellation policies: 31> days prior: no cancellation fee 30 days prior: 50% of contract total, and your deposit will not be refunded 10 days prior: 100% of contract total, and your deposit will not be refunded *Days prior refers to the number of days before the receipt of goods or performance of services.
Is there a minimum order requirement? Order minimums vary based on location and time of year. For further assistance, please submit a wishlist or contact us at info@everslyeventrentals.com
Does the delivery fee include on-site installation? Our inclusive delivery includes expert installation and removal of your furniture reservation. Our delivery fee is calculated based on your reservation subtotal, ensuring flexibility as your needs evolve. As your reservation amount fluctuates, so will the corresponding delivery fee.
Do you offer white glove service? All our deliveries include expert white glove installation, ensuring seamless service. Our delivery team will work directly with the on-site contact, meeting them at the venue/location and executing the client-provided floor plan, which should be received by our sales team 10 business days before the installation date. The team remains on-site throughout the process, ensuring client approval before departure.
Do I need to be at the event location for delivery? Yes, a client representative must be present for both delivery and pickup of your furniture reservation. Please provide an onsite contact with a cell phone number for the reservation. This person is responsible for receiving and releasing the items and signing that all items were received and returned in good condition.
What if I decide I don’t want all the furniture upon delivery? There are no refunds offered on items returned due to a change of plans on-site or if items do not fit through any doors/hallways/elevators etc. Clients are solely responsible for making sure items fit in their event venue as planned.
What if something gets damaged at my event? If an item has minor damage, we will try to clean or repair the item at no charge to the client. However, any losses, damages, major cleaning or repair charges beyond that will be invoiced and charged to the client’s credit card.